Terms and Conditions

Last updated: 18 April 2026

Please read these Terms and Conditions carefully before using the SooHoo website (soohoo.co.uk). By accessing or using our website, you agree to be bound by these terms.

1. About Us

SooHoo is an online retail store based in the United Kingdom. Our website address is soohoo.co.uk.

2. Acceptance of Terms

By browsing or placing an order on our website, you confirm that you are at least 18 years of age and agree to these Terms and Conditions in full. If you do not agree, please do not use our website.

3. Products

We reserve the right to modify, discontinue, or update any product at any time without notice. All product images are for illustrative purposes only and may vary slightly from the actual product.

4. Pricing

All prices are displayed in GBP (£) and are inclusive of VAT where applicable. We reserve the right to change prices at any time. The price you pay is the price displayed at the time of placing your order.

5. Orders

By placing an order, you are making an offer to purchase a product. We reserve the right to accept or decline any order. Once your order is confirmed, you will receive an email confirmation. Orders cannot be amended once placed.

6. Payment

We accept all major credit and debit cards as well as other payment methods available at checkout. All transactions are processed securely. We do not store your payment details.

7. Shipping & Delivery

We offer free shipping worldwide. Delivery times vary depending on your location. We are not responsible for delays caused by customs, postal services, or other factors outside our control. Risk of loss and title for items pass to you upon delivery.

8. Returns & Refunds

We offer hassle-free returns. If you are not satisfied with your purchase, you may return it within 30 days of receipt in its original condition and packaging. Refunds will be processed within 5–10 business days of receiving the returned item. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. Please email: sales@soohoo.co.uk for instructions.

9. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost to you.

10. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of SooHoo and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review our Privacy Policy to understand our practices.

12. Limitation of Liability

To the fullest extent permitted by law, SooHoo shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the value of the order in question.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of the website after any changes constitutes your acceptance of the new terms.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us via our website at soohoo.co.uk.